Ordering Terms

• Minimum order is $100.00.
• All items must be ordered according to the minimum quantities listed on the website and or catalog.
• Backorders will be shipped without notification, if within 60 days of original ship date.
• A handling fee of $3.00 per box will be charged to all domestic orders; $3.50 per box on international orders.

Shipping

• All orders will be shipped via UPS, priority mail or motor freight (trucking) FOB Bedford New Hampshire, USA.

Returns and Claims:

• Claims must be made within 7 days of receiving your order.
• A 20% restocking fee will be charged for returned or refused merchandise.
• All returns needs to be preauthorized. In certain cases Customers will be responsible for return shipping costs.

Payment Terms

• Opening orders must be pre paid by credit card Visa, MasterCard & American Express, or by COD (certified check; no company checks will be accepted for opening orders).
• Net 30 terms:   Please contact us for a credit application. Upon review and approval of application, net 30 terms will be extended for reorders.
• Late Payment:
  1. Interest will be charged on late accounts: 1.5% monthly, 18% annually.
  2. Customer will be responsible for any collection costs, penalties and accrued interest due to late payment.
  3. All delinquent accounts will be reported to Dun & Bradstreet, Lyon credit and other credit bureaus.
• Returned checks: a $25 charge will be applied to customer's account for checks that are refused due to non sufficient funds.